Delivery Details

FREE - DPD Courier (Next Day Delivery) Delivered With a 60 Minute Time Slot
when you spend over £100 // £4.75 when you spend under £100.

£5 - AM Courier (Next Day Delivery)
when you spend over £100 // £10 when you spend under £100.

£5 - Saturday Courier Delivery
when you spend over £100 // £10 when you spend under £100.

£3.50 - Super Saver Courier (12-14 Day Delivery)

£1.95 from - Royal Mail (Next Day Delivery)

All orders placed before 3pm Monday - Friday will be delivered the next 'working' day.
See 'Terms' for full details.

Terms

  • Info for Courier (DPD Fully Tracked Service);
    The Courier will text you when parcel is collected, they will on the morning of delivery text you again and give you the option to delay/cancel your delivery/leave in safe place, also give you the option to be notified when your parcel is next to be delivered, and then text again to let you know its been delivered.
    The tracking system is very user friendly and the information is quite accurate
  • The courier will attempt 2 or 3 deliveries, after the 2nd or 3rd attempt your parcel will be delivered to the nearest DPD depot, for you to collect.
  • Courier Parcels that are refused or not collected from the depot within 3 days will be returned to us, there will be a £12 charge for this service, this will be deducted from your order refund/credit, aswell as the original delivery charge.
  • Royal Mail parcels not collected from the depot will be refunded minus the original delivery charge.
  • All Courier deliveries will require a signature, if you change this and ask the courier to leave the item in a safe place then you are by law responsible for its delivery.
  • No delivery service is guaranteed, there are many variables like roadworks, trucks breaking down, car crashes, flooding & bad weather that can delay deliveries, currently our courier has a 99.2% delivery rate.
  • All Royal Mail UK deliveries will be sent 2nd class and should be received within 2-5 days.
  • All deliveries require a signature upon receipt. You will be notified if it is anticipated that delivery will take longer than the stated time.
  • If goods are not available for immediate dispatch you will be asked via email if you wish to proceed.

If your parcel has not arrived within 3 day of due delivery date for Courier or 5 days for Royal Mail, you must inform FBS Immediately. If you do not inform FBS within this timescale, then we may not be able to compensate you the customer. All tracking information is emailed to the customer on the day of dispatch. We advise to track your parcel every day until arrival. If you do not receive this information, please check your spam filters or contact FBS for help. If your tracking information does not work, then please contact FBS for help.

Why am i paying more for delivery to N.Ireland & Scottish Highlands.
The courier charges extra for delivering to remote and less populated areas
.

Delivery Address
Delivery Address will be requested on checkout and will be used for the dispatch address of your order.
If you are paying by PayPal we only ship to confirmed PayPal addresses.
If you do not complete the 3D secure process and ask for the parcel to be delivered to an alternate address we may ask for ID.

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