Christmas 2016 - Extended Returns Period
We all know that all gifts don't quite hit the spot and sometimes a replacement/return is needed, so to accommodate this we have extended our normal returns period into 2017.
Any orders placed on or after the 1st of December 2016 that go over the normal 14 day refund period can be returned up to the 7th of January for a replacement or credit note.
All returns sent back during this extended period must meet our normal return conditions outlined below.
What is our Returns Policy ?
All returns or exchanges must be requested within 14 days following delivery of your goods.
The cost of returning an item to us is your responsibility.
How Do I Return an Item ?
Returning an item is simple, just follow the 4 steps below for a smooth and easy return.
For your safety It is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.
Can i Return an Item to the Store
Yes, of course you can, but first you must follow the steps above to receive a returns number, we cannot accept returns to the store without a returns number.
Then all you need to do is head into the store, drop your item of, we will give you a receipt for the item and send the item(s) on to the returns department to be processed within 3 working days.
If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. If you are a UK customer, please return your product(s) using the Royal Mail returns service listed above. If you are a customer based outside of the UK, please contact our customer care team for return shipping instructions.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Once the item(s) is returned a member of our Customer Care will inspect the item to determine the cause of the fault and whether you are entitled to a refund. In some cases we will have to liaise with the supplier directly.
Where possible we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For information on all faulty items outside of our returns policy, please contact email@example.com
All refunds will be placed on the original card used for the purchase. Please allow 3 days for the refund to credit your account.
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from the day after you receive the goods.
What are the Distance Selling Regulations ?
The UK Distance Selling Regulations advise you have 14 working days to cancel the contract for your order with us and we will issue you with a refund.
The 14 working days starts from the day after you receive your order.
To comply with the Distance Selling Regulations we need written confirmation of cancellation from you, so you will need to contact us quoting your order number. (see 'How to Return an Item' above).
Items returned without Written Confirmation are not covered under 'Distance Selling Regulations' and will not be eligible for a Refund.