FREE 45 Day Returns - Super easy, No small print, No catch, you have a very generous 45 days from the moment you order your goods to return them to us for a Refund, Exchange or E-Credit, provided we get them back in a 'Perfect Sellable Condition', to return an item(s) just follow the instructions below on 'How To Return an Item'.
How To Return an Item
Returning an item is really as simple as 1,2,3, just follow the steps below for a smooth and easy return.
How To Return an Item to the Store
Items that are returned to store can only be exchanged for other items on the day of return.
If you wish a refund, please download, print off & fill in the 'Returns Form' HERE, and bring this into the store with your return.
When you are in store we will stamp the form and give you a tear off slip as a receipt of delivery.
We will then forward the item(s) on to the returns department on your behalf to be processed as per the timescale noted above (10days).
Terms & Conditions
In Store Purchases
Please return your unworn item(s) in perfect, sellable condition (as above) with all labels and tags attached to the store with 14 day of purchase (28 days for customers on our loyalty scheme) for an exchange or credit note.
Refunds All refunds will be placed on the original card used for the purchase.
If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges.
So please contact us before you return the item to us.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear or incorrect washing/drying are not considered to be faulty.
Once the item(s) is returned a member of our Customer Care will inspect the item to determine the cause of the fault and whether you are entitled to a refund. In some cases we will have to liaise with the supplier directly.
Where possible we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For information on all faulty items outside of our returns policy, please contact us HERE.
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from the day after you receive the goods. (we give you 45 days).
What are the Distance Selling Regulations ?
The UK Distance Selling Regulations advise you have 14 days to cancel the contract for your order with us and we will issue you with a refund (we give you 45 days).
The 14 days starts from the day after you receive your order (or the courier makes their 1st delivery attempt).
To comply with the Distance Selling Regulations we need written confirmation of cancellation from you, so you will need to download and include the returns form.
Items returned without written confirmation of cancellation are not covered under 'Distance Selling Regulations' and will not be eligible for a Refund.