FREE 45 Day Returns
Super easy, NO Small Print, NO Catch, you have a very generous 45 days following delivery of your goods to return the item to us for a refund, just follow the instructions below on 'How Do i Return an Item'.
(Our terms changed from 14 to 45 days on the 12th April 2018, orders placed up to this date are bound by the terms on the returns form)
How Do I Return an Item ?
Returning an item is simple, just follow the 4 steps below for a smooth and easy return.
Can i Return an Item to the Store
Yes, of course you can, but first you must follow the steps above to receive a returns number, we cannot accept returns to the store without a returns number.
Items that are returned to store can be exchanged for other items.
If you wish a refund, we will give you a receipt for the item and send the item(s) on to the returns department to be processed within 3 working days.
In Store Purchases
Please return your unworn item(s) in perfect, resalable condition with all labels and tags attached to the store with 14 day of purchase (28 days for customers on loyalty scheme) for an exchange or credit note.
If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. If you are a UK customer, please return your product(s) using the Royal Mail returns service listed above. If you are a customer based outside of the UK, please contact our customer care team for return shipping instructions.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Once the item(s) is returned a member of our Customer Care will inspect the item to determine the cause of the fault and whether you are entitled to a refund. In some cases we will have to liaise with the supplier directly.
Where possible we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For information on all faulty items outside of our returns policy, please contact firstname.lastname@example.org
All refunds will be placed on the original card used for the purchase. Please allow 3 days for the refund to credit your account.
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from the day after you receive the goods.
What are the Distance Selling Regulations ?
The UK Distance Selling Regulations advise you have 14 days to cancel the contract for your order with us and we will issue you with a refund (we give you 45 days).
The 14 days starts from the day after you receive your order (or the courier makes their 1st delivery attempt).
To comply with the Distance Selling Regulations we need written confirmation of cancellation from you, so you will need to contact us quoting your order number. (see 'How to Return an Item' above).
Items returned without Written Confirmation are not covered under 'Distance Selling Regulations' and will not be eligible for a Refund.