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Returns Policy

FREE 45 Day Returns

Super easy, No small print, No catch, you have a very generous 45 days from the moment you order your goods to return them to us for a refund or exchange, provided we get them back in a perfect sellable condition*, to return an item just follow the instructions below on 'How Do i Return an Item'.

When we say 'Perfect Sellable Condition', we do not mean wrapped in a bag and sublimely folded, but for sure we cannot accept returns if;

  • The tags have been removed, (until you decide for sure you are keeping the item, do not pull tags off, loose tags are not acceptable).
  • Item is marked, soiled, stretched or damaged in any way.
  • The item has been washed.
  • Shoes have been worn outside.
  • The item is scented with perfume/aftershave, deodorant or smoke.
  • For hygiene reason we cannot accept returns of socks, underwear or men's grooming products.
  • The shoe box has been used directly as the postal box (yes, some people do this!!) - and is now visibly marked and/or damaged.

If we have to reject your return, you will need to pay to have it returned to you (after 30 days, we will dispose of the item to charity free of charge).

If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference. We will send any size exchanges FREE of charge within the UK.

If you bought multiple items and received FREE shipping and you return an item(s) that takes your order value below the FREE shipping threshold, we will refund you minus the shipping charge of £5 DPD or £3 Royal Mail.




How Do I Return an Item ?

Returning an item is simple, just follow the steps below for a smooth and easy return.

  • Contact the returns department by email at sales@fatbuddhastore.com and quote your order number, which starts with 'FBS' in the 'subject' field and in the body of text include the following information:
    Ask for a Returns Number
  • We will confirm receipt of your email within 1 working day and issue you with a returns number and 'Returns Form', just follow the instructions on the 'Returns Form'.
  • Goto the Royal Mail Portal and print you FREE Returns Label HERE
  • Once the returned goods have been checked and verified (within 48 hours), your account will be refunded/credited, or exchange completed as per your request and in line with the terms of the 'Return of Goods Policy'.
  • Your 45 days for returning an item do not include shipping time, so please ensure you ship in enough time to reach us by 45 days.
  • Aerosols cannot be returned via Royal Mail so do not qualify for Free Returns, you will have to arrange a courier to send them.


Can i Return an Item to the Store

Yes, of course you can, but first you must follow the steps above to receive a returns number, we cannot accept returns to the store without a returns number.
Items that are returned to store can be exchanged for other items.
If you wish a refund, we will email you a confirmation for the item and send the item(s) on to the returns department to be processed within 3 working days.


In Store Purchases

Please return your unworn item(s) in perfect, sellable condition with all labels and tags attached to the store with 14 day of purchase (28 days for customers on our loyalty scheme) for an exchange or credit note.



Refunds All refunds will be placed on the original card used for the purchase. Please allow 3 days for the refund to credit your account.

 



Faulty Goods

If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. If you are a UK customer, please return your product(s) using the Royal Mail returns service listed above. If you are a customer based outside of the UK, please contact our customer care team for return shipping instructions.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Once the item(s) is returned a member of our Customer Care will inspect the item to determine the cause of the fault and whether you are entitled to a refund. In some cases we will have to liaise with the supplier directly.
Where possible we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For information on all faulty items outside of our returns policy, please contact sales@fatbuddhastore.com

 




What are the Distance Selling Regulations ?

The UK Distance Selling Regulations advise you have 14 days to cancel the contract for your order with us and we will issue you with a refund (we give you 45 days).

The 14 days starts from the day after you receive your order (or the courier makes their 1st delivery attempt).
To comply with the Distance Selling Regulations we need written confirmation of cancellation from you, so you will need to contact us quoting your order number. (see 'How to Return an Item' above).
Items returned without Written Confirmation are not covered under 'Distance Selling Regulations' and will not be eligible for a Refund.



Cancellation Rights

You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from the day after you receive the goods.

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