All Delivery questions are answered HERE.
Returning an Item
All returns questions are answered HERE.
Delivery Address will be requested on checkout and will be used for the dispatch address of your order, if you select a different address for delivery this may delay your order going through Security Screening, as further checks are required to confirm identity.
With Paypal we only ship to Confirmed Addresses
What if an Item is Out of Stock?
If there is a problem with the stock for your order you will be notified immediately and will be entitled to a full refund. We will make every effort to find you a suitable alternative, should you wish.
All our products are priced in pounds sterling and include UK VAT at the current rate. We offer a simple currency converter on our site which should be used as a rough estimate of the price in the chosen currency. We recommend you use www.xe.com to verify the correct total.
Method of Payment
You can make your payment by any major Credit or Debit card. The full list can be found on the main page of this site.
We also accept Paypal, with Paypal we only ship to the confirmed address, we do not ship to a different address.
When will you be charged
Your card will be debited when you place the order, as is the case with most online stores and, of course, high street stores. In the unlikely event that we are unable to supply any item you will be entitled to a refund.
The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time when you place your order. It is imperative that you type in the cardholders name as it is shown on the card, and address exactly as it appears on the statement.
Card fraud is illegal and will lead to prosecution in all cases.
If in the unlikely event goods are arrive faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by Fat Buddha Store, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).
All refunds will be placed on the original card used for the purchase. Please allow 4 days for the refund to credit your account.
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from when you receive the goods.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible customer service.
We will not e-mail you in the future unless you have given us your consent to do so.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a \cookie\"" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Fat Buddha Store does not disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, and to store delivery addresses. You can ask to be removed at anytime by letter or e-mail.
We strive to provide the very best service and make sure this site is working well and all information kept up-to-date. If you have any complaints or see anything that you know to be incorrect please email us so that we can correct it. We will acknowledge your complaint within 5 working days and inform you of how we will intend to resolve the dispute.
For returns, questions and comments please contact customer services. Please see the contact us' link on the main page of the site.
Customer Information Policy
www.fatbuddhastore.com collects customer information in an effort to improve customers shopping experience with us. We recognise that we must retain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell Fat Buddha Store customer information to any outside company or third party. Protecting your order information is a priority for us so we make every effort to protect your order online by using a secure sockets layer technology. SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS. Some versions of browsers and some firewalls do not permit communications through secure servers. In that case you will be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection.
Fat Buddha Store reserves the right to change prices and specifications without prior notice. Every effort is made to ensure products are shown as true to life as possible, however, colours can only be as accurate as the web site, user hardware, and user software allows.