Delivery
All Delivery questions are answered HERE.
Returning an Item
All returns questions are answered HERE.
Delivery Address
Delivery Address will be requested on checkout and will be used for the dispatch address of your order, if you select a different address for delivery this may delay your order going through Security Screening, as further checks are required to confirm identity.
With Paypal, we only ship to Confirmed Addresses
What if an item is Out of Stock?
If there is a problem with the stock for your order you will be notified immediately and will be entitled to a full refund. We will make every effort to find you a suitable alternative, should you wish.
Method of Payment
You can make your payment by any major Credit or Debit card. The full list can be found on the main page of this site.
We also accept Paypal, with Paypal, we only ship to the confirmed address, we do not ship to a different address.
When will you be charged
Your card will be debited when you place the order, as is the case with most online stores and, of course, high street stores. In the unlikely event that we are unable to supply any item, you will be entitled to a refund.
Card Security
The utmost care and consideration are taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time when you place your order. It is imperative that you type in the cardholder's name as it is shown on the card, and address exactly as it appears on the statement.
Card fraud is illegal and will lead to prosecution in all cases.
Faulty Goods
If in the unlikely event goods arrive faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by Fat Buddha Store, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).
Refunds
All refunds will be placed on the original card used for the purchase. Please allow 4 days for the refund to credit your account.
Cancellation Rights
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from when you receive the goods.
Discount Code Usage
We reserve the right to cancel an order where we suspect the code is being misused, or attempts are being made to circumvent the process to apply a discount code.
Codes are to be used once per customer or address.
Complaints
We strive to provide the very best service and make sure this site is working well and all information is kept up-to-date. If you have any complaints or see anything that you know to be incorrect please email us so that we can correct it. We will acknowledge your complaint within 5 working days and inform you of how we will intend to resolve the dispute.
Contact Details
For returns, questions and comments please contact customer services. Please see the contact us link on the main page of the site.
Customer Information Policy
www.fatbuddhastore.com collects customer information in an effort to improve customers' shopping experience with us. We recognise that we must retain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell Fat Buddha Store customer information to any outside company or third party. Protecting your order information is a priority for us so we make every effort to protect your order online by using a secure sockets layer technology. SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS. Some versions of browsers and some firewalls do not permit communications through secure servers. In that case, you will be unable to connect to the server so you will not have to worry about mistakenly placing an order through an unsecured connection.
Disclaimer
Fat Buddha Store reserves the right to change prices and specifications without prior notice. Every effort is made to ensure products are shown as true to life as possible, however, colours can only be as accurate as of the website, user hardware, and user software allows.
